Moore is a data-driven constituent experience management (CXM) company achieving accelerated growth for clients through integrated supporter experiences across all platforms, channels, and devices. We are an innovation-led company of 5,000 people, the largest marketing, data, and fundraising company in North America, serving the nonprofit industry with clients across the education, association, political, and commercial sectors.
Production Solutions, part of the Moore family of companies, is a leader in direct mail production management. We deliver breakthrough results through inspired people, bold thinking, and exceptional service. From strategy to execution, we partner with our clients to drive successful fundraising campaigns. We’re problem-solvers by nature, fueled by collaboration and hustle. In return, we offer a challenging, rewarding career with a company that truly cares, and a leadership team focused on an exciting future.
In this newly created role, you will partner closely with the Vice President of IT to ensure the integrity, availability, scalability, and security of our IT infrastructure. As a senior technical leader, the IT Senior Infrastructure Specialist designs, implements, and maintains core infrastructure and cloud environments, provides advanced escalation support, and contributes to long-term infrastructure planning.
This role supports and modernizes existing infrastructure while developing and deploying cost-effective, enterprise-wide solutions aligned with our business strategy, vision, and goals. You will collaborate with internal teams and hardware and software vendors to optimize service delivery and execute strategic IT initiatives.
Essential Responsibilities
- Design, implement, and maintain enterprise infrastructure across servers, storage, networking, virtualization, cloud platforms, and Microsoft 365/Azure.
- Lead infrastructure modernization initiatives, including cloud adoption, identity modernization, endpoint management, and network upgrades.
- Develop, enforce, and document infrastructure standards, reference architectures, and configuration baselines for networks, servers, and workstations.
- Administer and optimize Active Directory, Azure AD, hybrid identity, Group Policy, DNS/DHCP, file services, and identity platforms.
- Manage virtualization environments (VMware, Hyper-V), including provisioning, performance tuning, patching, and lifecycle management.
- Oversee system patching, updates, configuration management, and software inventory to ensure stability, compliance, and lifecycle control.
- Monitor system performance and capacity, implementing reliability, efficiency, and scalability improvements.
- Support cloud governance, cost optimization, and security posture enhancements.
- Implement automation and scripting (PowerShell, Azure Automation, etc.) to streamline operations.
- Partner with security teams to enforce policies, MFA, conditional access, endpoint protection, vulnerability remediation, system hardening, audit readiness, and incident response.
- Own and maintain comprehensive IT infrastructure, network, and operational documentation.
Role-Specific Expectations
- Manage IT systems across the organization.
- Demonstrated understanding of operating system support requirements.
- Experience with core platforms including Windows Server (2016/2019/2025), IIS, SQL, and Microsoft 365 (Exchange, SharePoint, OneDrive).
- Proactively manage hardware and software vendors and lead internal teams on IT initiatives.
- Oversee the design, implementation, and upgrade of systems and application software.
- Strong understanding of cloud computing, with emphasis on Microsoft 365 and Azure.
Team Leadership and Attributes
- Serve as senior escalation point for complex infrastructure issues; perform root cause analysis and implement long-term corrective actions.
- Mentor team members, promote knowledge sharing, and model leadership, professionalism, and core IT principles.
- Communicate effectively with strong written, verbal, interpersonal, and business-friendly presentation skills.
- Highly self-motivated with exceptional analytical, critical thinking, and problem-solving abilities.
- Customer-focused, collaborative, and effective in motivating teams within inclusive, feedback-driven environments.
- Foster cross-functional collaboration, equitable participation, and a consistently positive, approachable presence.
Strategy & Planning
- Lead or support infrastructure projects, migrations, upgrades, and modernization initiatives.
- Evaluate emerging technologies and recommend solutions aligned with business strategy.
- Develop and maintain documentation, operational procedures, and governance processes.
- Recommend team goals, operating procedures, timelines, and implementation approaches.
- Identify cost-effective IT investments, assess and communicate risk, and drive operational efficiency and process improvement.
Qualifications & Skills
- 7+ years of progressive experience in infrastructure engineering, systems administration, or related roles.
- Deep expertise in Windows Server & Active Directory; Azure AD, Microsoft 365, and hybrid identity; networking fundamentals; virtualization (VMware/Hyper V); storage, backup, and disaster recovery.
- Strong PowerShell scripting and automation experience.
- Proven ability to lead complex technical initiatives and resolve advanced infrastructure issues.
- Experience supporting hybrid or cloud-first environments (Azure preferred) with strong change management knowledge.
- Excellent documentation, prioritization, and cross-functional communication skills.
- Bachelor’s degree in MIS, Computer Science, or equivalent experience.
Preferred
- Bachelor’s degree in IT, Computer Science, or related field.
- Advanced certifications (e.g., AZ 104, AZ 305, MS 102, SC 300, Security+, CySA+, Cloud+, ITIL).
- Experience with zero trust security, SIEM/EDR platforms, enterprise monitoring tools, and large-scale modernization efforts.
- Demonstrated ability to drive automation, standardization, and operational excellence.
Why You’ll Thrive Here
- We invest time and effort in our staff; we have an excellent onboarding program that sets you up for success, ensuring you feel connected from day one.
- We pride ourselves on being an equal opportunity employer where diversity, equity, and inclusion are at the forefront of who we are.
- Production Solutions is a part of the Moore family of companies. We are financially stable and continue to grow.
Employee Benefits
We offer a competitive benefits package: comprehensive major medical/dental/vision plans (coverage starts on the 1st day of the month following your start date) and employer-paid life insurance, AD&D, and short-term disability. We also offer additional voluntary life insurance and voluntary long-term disability. A Flexible Time Off (FTO) policy, five sick days allowance, and 12 paid holidays. Optional benefit flex-spending account (medical and dependent care), a 401(k) plan, and $200 monthly tax-free reimbursement for cell phone, internet, or health club membership or equipment.
Production Solutions is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Productions Solutions is a Moore company.