We get it! Direct mail implementation is a challenging and complicated process that is increasingly fraught with risk. Volatile market conditions, staff capacity, vendor challenges, technology advancements, data privacy legislation, postal changes – even the weather present opportunities that threaten to derail even the most carefully planned timeline and budget. Understanding how to navigate these turbulent factors is the secret to achieving long-term stability, balance and growth for your direct mail program.
Our diverse expertise in direct mail is paired with one very distinctive difference that keeps us ahead of the pack – we focus on people. We’re all about inspiring the people who work here, igniting their passion and growing the skills they bring to the table. Our service commitment and purpose is to elevate your experience, while showing our care and dedication to our clients and their critical missions. We have an ultimate vision of inspiring more people to give.
Founded in 1987, Production Solutions has proudly served the nonprofit community for 30 years. As a member of the Moore family of companies, we are able to offer a suite of marketing services to maximize the potential of your program, including channel-specific specialties in direct mail, digital marketing, direct response television, caging and donation processing, video production and more.
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Andrea, a competitive team player, has been serving with PS as an Account Manager since 2020. Andrea has over 25 years of experience in the direct mail industry, and she is knowledgeable about production, print & mail shop suppliers, and marketing. Andrea's clients include Covenant House. Her impeccable customer service skills and authentic communication make Andrea an invaluable asset to her PS team.
Andrea, originally from Queens, New York, lives in Wilton, Connecticut with her husband where she telecommutes full-time. In her free time, she loves hiking, wine tasting, and going to the theater. She also enjoys spending time with her son, daughter, and their poodle mix rescue, Snoopy.
April is a Senior Account Manager and has been serving with PS since 2018. The accounts that April works on are SOI, NAC, RRD and RST, and she benefits her clients each and everyday with her dedication and enthusiasm for her occupation. April has been in the industry for 15 years, and she benefits every organization she serves. April works remotely from Palmer, Alaska, and enjoys spending time with her dogs and horses, as well as driving horse-drawn carriages in downtown Anchorage.
Ashley has been serving with PS since 2007. Initially working on the Engagement team, and now working on the IT team, Ashley's skill set and positive attitude make her a tremendous asset to Production Solutions.
Ashley is from Washington, DC, and she loves to spend time with her son, Jamil and to go shopping! With over 10 years working in administration, Ashley is dedicated to supporting the staff and taking care of administrative tasks. Ashley communicates authentically and her optimism and personal approach make her an outstanding asset to the PS family.
Becky is a dedicated and optimistic Account Manager and has been serving PS since 2019. With over nine years in the industry, Becky brings value to all her clients and she does so with positive intent and honesty. Becky is constantly inspiring and engaging her colleagues and clients. Becky’s attention to detail, genuine desire to deliver impeccable customer service and dedication to meeting deadlines has made her a valuable team member at PS and an enormous asset to the clients she serves. Becky always looks for the silver lining in any situation, and she practices a positive and personal approach with her team and clients each day.
Becky telecommutes full-time from Green Bay, Wisconsin, and she enjoys spending time with her three sons and two cats. Camping, reading and participating in church activities are some of Becky’s favorite pastimes, and her favorite foods are pasta and seafood!
Bill is a compassionate leader as a Production Director, and he has been serving with PS since 2015. With over 20 years of experience under his belt, Bill promotes value in his everyday work by defining clear expectations and focusing on the positive. Bill’s growth mindset, optimism, willingness to provide opportunities, and ability to empower his colleagues to add tremendous value to the PS team.
Bill resides in Montclair, Virginia and he enjoys spending time with his family. Bill is also an avid reader, enjoys watching sports, and his favorite TV show is Jeopardy.
Carolyn, PS’ Director of Resource and Postal Affairs, has been serving with PS since 2016. With over 24 years of experience in our industry, Carolyn has a deep knowledge about sourcing and managing supplier relationship across various operational areas and a signiﬁcant portion of her career has been focused on direct mail, fulﬁllment and postal topics. Carolyn deﬁnes clear expectations and she understands and conveys PS’ mission with authentic communication and care.
Carolyn is from Randolph, New Jersey and she telecommutes full-time from Philadelphia, Pennsylvania. Carolyn enjoys spending time with her three kids, Crossﬁt, volunteering in her kids’ Cub Scout Pack and swooning over Mid-Century modern architecture and furnishings.
Chris has been serving with PS since 2014 as an Account Manager. Chris telecommutes full-time from Tampa, Florida, and he enjoys playing tennis and spending time with his yellow lab. Chris is retired from the US Navy, and his wife, Shannon, also works for PS! Chris’ prior work includes VP Operations in several different printing companies, he received an MBA and he has 30 years of experience in the direct mail and nonprofit industry. Chris’ clients are the American Cancer Society and the National Parks Conservation Association, and Chris’ ability to understand and convey his clients’ vision and mission is inspiring.
CC, a dedicated team member and a Senior Account Manager, has been in the industry for 17 years. He is constantly inspiring and engaging his colleagues and clients. Having worked as a Print, Mail and Postal Logistics Production Manager at a direct response agency in the past, CC brings expertise and a devotion to excellence to his job. His attention to detail, genuine desire to deliver impeccable customer service and dedication to meeting deadlines has made him a valuable team member at PS and an enormous asset to the clients he serves. Since joining the PS team, CC has created a powerful and positive impact with everyone in his path, especially his clients and their missions.
CC telecommutes from Virginia Beach, Virginia. CC has a hamster and a bearded dragon, and he enjoys building simple wood projects, coaching little league baseball and strumming the ukulele in his free time.
Damandeep, a Billing Specialist, has been serving since 2020. He has experience in billing as he worked as a billing specialist at Fairfax Nursing Center, and he is skilled in coding and billing, detail-orientation, and billing software. Damandeep’s strong organizational and multi-tasking skills make him a valuable team player, and he values impeccable customer service experiences as a top priority. He believes strongly in communicating authentically and in pushing himself to learn and grow.Damandeep has a background in Business Administration, he is from New Delhi, India, and he currently lives in Centerville, Virginia. Damandeep is interested in traveling, cooking and learning about different cultures. Damandeep speaks 5 different languages – Hindi, Punjabi, Urdu, English and a bit of Spanish!
Debbie, a cheerful and dedicated hard-worker, has been with PS since 2010 and is a Senior Account Manager. Debbie is from Bronx, New York, and currently lives in Virginia. Some of Debbie’s interests are old movies, animals and shopping! With over nine years in the industry, Debbie delivers an impeccable service experience and she has a strong attention to detail. Debbie’s clients include National Parks Conservation Association and American Heart Association, and they are fortunate to have Debbie’s kind-hearted and joyful demeanor working on their missions.
Don, an enthusiastic leader, is a Production Director and has been serving with PS since 2012. Don has over 30 years of experience in the industry, and when he reached PS in 2012 he felt he reached home, calling PS the mecca of Direct Mail Production. He utilizes his experiences and continued growth to setup clients, suppliers and Production Solutions for success.
Don is from Owings, Maryland, and he enjoys volunteering at his church and within the community, spending time with his wife, kids and friends. Don is the youngest of seven, served in the Air Force for four years and lived in Turkey for 18 months, which he calls one of the best experiences of his life.
Ella, an extraordinary leader, is a Production Director and has been serving with PS since 2010. Ella lives in Chevy Chase, Maryland, and she enjoys going on walks, going to the theater, reading books, traveling and practicing mindful living. Her favorite holiday is New Years, she is fluent in Polish and her favorite movie is Pretty Woman! Ella has gained over 25 years of experience focusing on collaboration, cost savings, efficiencies, and technology from an innovative and environmentally friendly approach. She has special expertise in newspaper/ magazine advertising, direct mail, out of home, collateral and premiums. Ella’s clients include Heifer International, Wellstone and International Rescue Committee, and Ella’s calm and centered approach paired with her valuable insights is what makes her so great.
A dedicated team player, Gina has been serving with PS since 2019. Gina has over 30 years of experience in our industry, and she has a background in Production Management with scheduling, print, lettershop, logistics, postal and fulﬁllment. Gina is clearly invested in success and her positivity and authenticity shines through in her impactful work. From Bensalem, Pennsylvania, Gina loves spending time with her husband and their yellow lab, Tucci. She also enjoys cooking, nature and doing activities with her grandson!
Gina, an optimistic team player, is PS’ Senior Manager of Talent Development and Enhancement, and she has been serving with PS since June 2019. Gina has worked in organizational development and recruitment for over 30 years and is committed to creating an environment where staff is able to grow and flourish. Gina’s positive and personal approach and her authentic communication with her team and the rest of the PS family, are just some of the reasons that she is so valuable to the company.
Gina is married with two children and has a Bernese Mountain Dog called Sophie. Born in the United Kingdom, Gina has lived and worked in seven different countries working for the British government as well as non-profit and for-profit organizations. Gina also enjoys painting, gardening and discovering new and interesting places to visit.
Greg, an impeccable leader, is the Chief Relationship Officer for PS and the Moore DM Group, and co-founder of Production Solutions. Greg is from Los Altos Hills, California, and he enjoys spending time with his husband, Wes, their rescue dog, Bailey, doing volunteer work, and he is a huge animal lover. With over 34 years of experience in our industry, Greg has helped to shape the direct marketing industry and to make an impact with his meaningful work. Greg’s positive and personal approach, his friendly and outgoing demeanour, and his ability to communicate authentically with everyone he works with contributes to his success and the greatness he has accomplished at PS.
Jen is a passionate thought leader and has been serving PS since 2019. Jen is from Hartford, Connecticut, and she telecommutes full time. She enjoys spending time with her husband, Michael, and her dog. Jen has over six years of experience in our industry and her skills are showcased with her everyday work resulting in successes and making a positive impact. Her ability to inspire and engage her team and her clients is just one of the reasons she is so valuable to the PS team.
Jenn, a motivated team player, has been serving with PS since 2020. Her background includes 20+ years in the industry, with most recently worked at ASPCA, and has been part of the Direct Marketing Fundraisers Association (DMFA) as a Board Member (since 2016) and on the Board as Director of Marketing and Membership (since 2019). She has over 20 years of experience in printing, direct mail, branding and creative services. Jenn's problem solving abilities, willingness to try new things, and her sense of humor are some of the traits that make her a valuable team member. In her own words, delivering an excellent customer service experience means our client always feels like that are my top priority and my most important client. She loves ultimately serving nonprofits because its important to her to be a do-gooder. She wants to help make this world better than she found it, and to help the helpers (nonprofits). Jenn is curious, open-minded, and she assumes positive intent, which allows communication and relationships to flow smoothly.
Jenn lives in East Harlem, New York City, and she is from Florida and South Carolina. She is an avid reader and watcher of SciFi and fantasy, and she enjoys traveling and cooking.
A positive team player, Jennifer has been serving with PS since 2019. Jennifer is from Virginia Beach, VIrginia and telecommutes full-time. She enjoys spending time with her children, Jessie and Marissa, and their two dogs. Jennifer is also a volunteer basketball coach, she loves gardening, and she enjoys refinishing furniture for her home. Her favorite holiday is Halloween and she routes for all Michigan State teams! Jennifer has over eight years of experience in our industry and she previously managed direct mail projects, from print purchasing to final billing. She has also worked in the non-profit sector and in hospitality management. Jennifer empowers her team, provides valuable opportunities and is a thought leader.
Jim, a motivated thought leader, has been serving with PS as a Billing Specialist since 2020. Jim has a supportive nature and brings a sense of humor to his work. Jim has over four years of experience in the nonprofit industry and his positive attitude and authentic communication skills make him a valuable asset to the PS team! Jim elevates the experiences of others by making them feel that we are here to help them in whatever way we can, to help them fulfill their goals and missions.
Jim is from Little Rock, Arkansas, and he now resides in Leesburg, Virginia. He enjoys spending time with his wife, collecting retro video games, watching older anime, paper crafting and painting.
Jonathan is a Package Sample Coordinator here at PS, and he has been serving with PS since 2017. Jonathan is from Falls Church, Virginia, and his spirit brightens the PS office daily. Remaining curious and open minded in all that he does, Jonathan is a hard worker and he is passionate about his job.
Joe, a Business Development Director, has over 40 years in the print and direct mail industry, and his ability to lead by example and to provide opportunities is inspiring. Joe offers a unique and valuable perspective, communicates authentically while practicing a positive and personal approach each day. Joe’s commitment to an impeccable service experience for his clients and his ability to recognize and promote value for both his team and his clients contribute to his greatness and success.Joe has been serving with PS since 2013. Joe is from Bayport, New York and he telecommutes full-time from Maryland. Joe enjoys spending time with his family, going to the beach, watching sports, playing ice hockey and boating.
Junied, our passionate IT Project Engineer III, has been serving with PS since 2016. Junied is from Pakistan, and he enjoys spending time with his wife and two children, traveling, and playing pool, board games and card games. Junied is also interested in cricket, basketball, snooker, and watching sports. Junied says that his three personal goals in life are to live, love and learn. With over seven years of experience in IT, Junied’s skill set and growth mindset adds value to the PS family. His team effort and vision for success empower our company, and he is clearly invested in success.
A dedicated team player, Katie is an Account Manager and has been a part of the PS team since 2017. Before joining PS, Katie spent six years working at a marketing agency in Virginia Beach, where she started as a Production Coordinator and eventually managed the Production Services Department. Katie has over 8 years of experience in the industry and her client is MOT. Katie’s positive and personal approach makes her a customer service expert.
Katie telecommutes from Virginia Beach, Virginia, and she enjoys spending time with family, listening to music, drinking wine and going to the beach!
Katie, a dedicated and supportive team player, has been serving with PS as a Billing Specialist since 2020. Katie has a background in billing, accounts receivable and accounts payable. Katie goes above and beyond the expectations of those she serves, and she is an authentic communicator. Katie is invested in success and this shows in her valuable work she contributes to the PS mission each day.
Katie is from Los Angeles, California, and she lives in Washington, D.C. She is interested in history, philosophy, politics, traveling, Muay Thai, and spending time with her black cat, Boris. Katie loves reading and reads an average of 6-10 books per month!
Kenzie is a cheerful, dedicated worker, and has been serving PS as an Account Manager since 2019. Kenzie telecommutes from Goode, Virginia and she enjoys spending time with her husband, Matthew, and their two dogs, two cats and six ducks! Some of Kenzie’s favorite pastimes include shopping, crafting, baking and home design. Kenzie has been in the industry for four years and has a background in business administration. Kenzie’s optimistic approach, and her dedication to impeccable service for her clients, paired with her positive intent and honesty, are just a couple of her strong-suits that benefit the PS family.
Kevin, an optimistic thought leader, is an Account Manager and he has been serving with PS since 2019. Telecommuting from Levittown, Pennsylvania, Kevin enjoys spending his time with his wife, Dawn, his two cats, and his Savannah monitor! Golfing, bowling and grilling are some of his favorite activities. Kevin has been in the industry for over six years, and his commitment to impeccable service experiences for his clients makes Kevin an invaluable asset to the PS family. Kevin’s friendly demeanor and his supportive and patient attitude add to his ambition to deliver remarkable work each and every day.
Kevin has been serving with PS as a Senior Account Manager since 2014. With over 12 years of experience in the industry, Kevin’s clients rave about his attention to detail, his ability to communicate authentically and stay positive and personal during any circumstance, and his attitude towards investing in success for his client, for his team, and for others. Kevin focuses on the positive and he works to benefit every client he serves with impeccable customer service and an optimistic outlook. Telecommuting from Bristow, Virginia, Kevin enjoys dog training, fish keeping, entrepreneurialism, politics and spending time with his children, Kaitlin and Noah.
Lori is a Senior Account Manager and she has been serving PS since 2015. With over 12 years in our industry, Lori is committed to authentic communication and investing in success. Her clients include Heifer International and Eidolon. Lori’s ability to provide opportunities and promote value for those she serves is incredibly inspiring. Located in Greensboro, North Carolina, Lori telecommutes full time, where she enjoys spending time with her husband, Heath and their English bulldog rescue named Penelope. Lori also loves crafts of all kinds, upcycling old furniture, and her favorite foods are sushi and Ethiopian dishes.
Lourdes, PS’ Senior Software Developer, has been serving with PS since 2005. Lourdes is from Cuba, and she telecommutes from Miami, Florida. She loves music, swimming, cooking, reading and doing electronic crafts and experiments with her three children. With over 14 years of experience in our industry, Lourdes has a diverse skill set with software development, and she promotes value at PS each day. She provides opportunities, is always looking for areas of growth and she continually advances our software all with a positive and personal approach.
Mark, a customer service Super Agent, has been serving with PS since 2010. Bringing humor and positivity to the office and his clients, Mark is a joy to be around. Mark roots for Penn State sports teams, as well as the Philadelphia Eagles and Washington Nationals, and his favorite movies are Star Wars and X-Men. A Senior Account Manager, Mark has been involved in Direct Mail Print Production for most of his work life, mainly with financial services (Citi, Chase, Capital One). He has been in the industry for 30 years, and has a background in advertising and marketing. Mark’s accounts include ADA, MSF, AHA, and Northern VA Family Services.
Mary Ann is a Senior Account Manager and she has been serving with PS since 2016. She enjoys spending time with her sons, Liam and Luke, and their two dogs, Nikko and Bella. Mary Ann is from Scarsdale, New York, lived in New York City after college, moved to Los Angeles for 13 years and then move to Atlanta, Georgia in 2008, where she currently resides and telecommutes. With over 30 years of experience in the industry, Mary Ann is consistently investing in success and is supportive and patient with her clients. Her ability to communicate authentically and to deliver an impeccable service experience to her clients each day is inspiring.
Meg brings more than 15 years of direct marketing, fundraising campaign and production management experience to the Production Solutions team. As a Certified Fundraising Executive (CFRE), Meg has a strong track record in strategic creation and implementation of direct marketing campaigns for a variety of nonprofit organizations and sectors. She has managed creative strategy, copy, design, list and data selection/optimization processes, and utilizes campaign results to execute a variety of different testing strategies. Her experience working directly with clients, and her CFRE accreditation enable Meg to understand a broader scope of philanthropic fundraising, including relationship building, ethics, accountability and long-term sustainability. Prior to joining the nonprofit fundraising industry, Meg oversaw sales promotion and marketing for Nordstrom. She made the transition led by her desire to work with clients’ strategic planning and fundraising for critical causes. Meg is an educator, industry leader, speaker, active member of the ANA (formerly DMA), AFP, TNPA, and current Board Member for the DMAW.
Melissa is a hardworking and enthusiastic Account Manager, and she has been serving with PS since 2016. With over 8 years of experience in our industry under her belt, Melissa has worked with a variety of non-profit organizations by providing consistent management on monthly acquisition, appeal and sustainer programs. She also helped develop and manage multiple sweepstake campaigns for various organizations. Melissa’s client is Heifer International, and she invests in success by empowering her clients and team on a regular basis.
Melissa is from Manassas, Virginia, and she enjoys exercising and staying active, hiking and camping in Shenandoah National Park, going on motorcycle rides and boxing. Melissa also loves to draw, and her favorite movies are Wedding Crashers and Twilight.
Meredith, an optimistic thought leader, is an Account Manager and she has been serving with PS since 2020. Meredith has been in the industry for over five years, and her commitment to impeccable service experiences for her clients makes her an invaluable asset to the PS family. Meredith’s friendly demeanor and supportive and patient attitude add to her ambition to deliver remarkable work and results each and every day.
Meredith was born and raised in the metro Washington area and currently lives in Springfield, VA with her husband, Kevin and her two French Bulldogs, Toby and Bella. Meredith enjoys walking, reading, crafting and watching football.
Meredith, a passionate team player, is a Business Development Director serving PS since 2018. Meredith has over 20 years of experience in graphic design and print, and over 10 years of experience in the direct mail and nonprofit industry. Meredith has a determination to ensure that each of her clients have an impeccable service experience. Her kindness and humor, and her ambition for investing in success are just some of the reasons why Meredith promotes such value in the PS family.
Hailing from Centreville, Virginia, she loves spending time with her family, traveling, and is an Orange Theory Fitness devotee. Her favorite holiday is Thanksgiving and she has a love-hate relationship with her minivan!
Michelle, PS’ Senior Manager of Strategic Development, has been serving with PS since 2013. Michelle is from Woodbridge, Virginia and she telecommutes full-time from Leesburg, Virginia. Michelle enjoys spending time with her husband, singing and papercrafting! Michelle has over 10 years of experience in our industry, and she has worked with more than 10 of PS’ clients, including the Wildlife Land Trust, National Jewish Health, Heifer International, The ALS Association, HelpMeSee and Special Olympics. Michelle works on developing PS’ strategy and her dedication to communicating authentically and investing in success are just some of the reasons that Michelle is such a valuable asset to her team.
Ngoc, is one of PS’ two Accounts Receivable Assistants, and she has been serving with PS since 2019. Ngoc is from Vietnam, and her hobbies include spending time with her son, Bryan, traveling and shopping! Ngoc began pursuing Accounting in 2010, and she has gained a vast amount of experience that includes posting payments, reconciling postage summaries and processing bank transfers. Ngoc’s favorite task is reconciling our client’s postage, and her clients are CARE, ACS, FOTS, IRC, SOI, HFH, NPF and CHOA. Ngoc’s ability to stay calm and centered, while also defining clear expectations is one of the reasons why she is so valuable to the PS family.
Sanja, a passionate team player, is PS' Billing Supervisor and has been serving with PS since 2003. With over 17 years in our industry, Sanja has ample experience in both PS and Bid to Print billing, as well as package costs. She also leads the onboarding and training process of all new team members. What Sanja enjoys the most about her job is that she feels everyone has the same vision and has a strong dedication toward the company’s mission statement. Sanja has an ability to recognize and promote value and it is clear to the PS tribe that she is invested in success.
Sanja enjoys spending her free time making flower arrangements, gardening, traveling and cooking. Her favorite movie is Groundhog Day and her favorite holiday is Christmas!
Sara is a performance-driven team player and she has been serving with PS since 2016 as an Senior Account Manager. Sara has been in the industry for seven years, and she consistently leads by example using impeccable client care. Her optimism and friendly demeanor are some of Sara’s strong-suits.
From Minneapolis, Minnesota, Sara telecommutes full time. Sara loves golfing, going to shows at the Kennedy Center and sailing in her free time. She routes for Arizona State football and her favorite foods are kale, and anything Thai!
Shantelle serves PS as a Junior Account Manager. She has been with PS since 2017, and Shantelle’s supportive and patient attitude that she practices on a day to day basis is her unique capability. She is calm and centered which enables her team to work together seamlessly.
She enjoys spending time with family, reading, watching football and going to social events with friends. Shantelle is a Dallas Cowboys fan, her favorite TV show is the Big Bang Theory and her favorite holiday is Memorial Day!
Sherri is a performance-driven Senior Account Manager and has been serving PS since 2015. In 1992 Sherri began work in the industry, and she has worked in the printing/direct mail sector with experience in sheetfed, web and industrial screen printing as well as account management. Sherri’s conﬁdence with her accounts and her ability to understand and convey her client’s vision are just some of her best contributions to her team. Sherri brings expertise and a devotion to excellence to her job. Her attention to detail, genuine desire to deliver impeccable customer service and dedication to meeting deadlines has made her a valuable team member at PS and an enormous asset to the clients she serves.
Sherri telecommutes from her home in Richmond, Virginia, where she loves to spend time with her signiﬁcant other, Michael, and their beagle rescue, Parker. She also enjoys home improvements and making the home and yard beautiful.
Steffen, a positive thought leader, is an Account Manager and has been serving PS since 2020. Working remotely from Portland, Oregon, Steffen love a fast-paced work environment and is a great team player and communicator. Steffen has over 14 years of experience in the industry, and his clients include Smithsonian Institution and CARE. Steffen's positive and personal approach paired with his drive to deliver impeccable customer service experiences makes him an invaluable asset to PS.
In his free time, Steffen loves to do outdoor activities and be active! He is also fluent in German and French.
Steve has been serving PS as an Account Manager since 2016. Bringing over 30 years of direct marketing experience, and 12 years of Production experience to PS, Steve recognizes and promotes value for everyone he works with. Steve is a team player and cares deeply for his clients, colleagues, and everyone he works with. It's clear to his team that Steve won’t stop at anything less than providing impeccable customer service experiences, and it shows.
Steve is from Pennsylvania and he telecommutes from his current home in Dublin, New Hampshire. Some of Steve’s favorite pastimes include kayaking, mountain biking, snowshoeing, and hiking. Steve’s favorite movie is Star Wars and his favorite TV show is Breaking Bad!
Susan is a results-oriented, marketing and production professional, and has been serving with PS as an Account Manager since 2020. Susan is experienced working in a high-pressure, deadline-driven environment. She is a loyal team player with excellent time management, communication and organizational skills. Susan has over 25 years of experience in the industry, her background includes working at print and mail shops in the New England area as an Account Manager, focusing on customer service. She has experience with non-profit organizations, educational institutions and health care companies, managing their direct mail campaigns and print needs. Susan telecommutes full time from her home in Burlington, Vermont overlooking the Green Mountains. She enjoys HGTV, spending time with family, traveling and summer weekends at the family lake house on Lake Champlain in Vermont.
Thomas, a valuable team player, has been serving with PS as an Accounts Receivable Specialist since 2020. Thomas has over five years of experience in Accounts Receivable and has worked as the primary Accounts Receivable at a wholesale company where he led sales taxes, credit lines, and collection activities. Thomas is passionate about delivering impeccable customer service experiences. He treats others the way he wants to be treated, he does everything possible to ensure the customer is served properly and quickly so that they are free to move onto their next task, and he creates a worry-free environment for everyone involved.
Thomas lives in Vienna, Virginia and he loves spending time with his wife, Rachael, their dog, Taika, and their cats, River and Virtue. Thomas also enjoys video gaming and he considers his unique ability to be turn-based strategy games!
Virginia is a Senior Account Manager and she has been working with PS since 2012. Virginia is from Philomont, Virginia, and she loves to spend time with her kids, Mckenzie and Reilly, and her horses, corgi and cat. Virginia is also interested in photography and volleyball, her favorite food is Mexican and her favorite TV show is Grey’s Anatomy. Virginia has over eight years of experience working with direct mail and nonprofit organizations, and her clients include Compassion & Choices, amfAR, and Galapagos. Virginia is committed to delivering impeccable service experiences to her clients, and she uses a positive and personal approach with everyone she works with.
Wade, an inspiring thought leader, is an Account Manager and has been serving with PS since 2021. Wade has previously worked as an account manager/customer service lead for a multi-faceted manufacturing company. He serviced accounts across 7 different divisions - sheetfed offset/digital, envelopes (digital/litho/flexo), mail-shop, wide format/signage, apparel (screen print/DTG /embroidery), promotional, and fulfillment. Wade has over 16 years of experience in our industry, and he leads by example and inspires many with his positive and personal outlook and ability to foster strong relationships. Wade is dedicated to professional growth, both for himself and for his teammates. When asked what delivering an excellent customer service experience means to him, Wade said it means going the extra mile to make sure a client is both pleased and satisfied with a company's products or services. Wade is passionate about serving non-profit organizations because they strengthen communities by providing the educational, health, and social services that citizens need. Wade is a firm believer in focusing on the positive, and leading by example! Wade lives in Virginia, and the Natural Chimneys - known for its towering limestone formations - is in his backyard! His house is just minutes away! A fun fact about Wade? Baking is one of his hobbies - from simple, single-serve desserts to 5-tiered wedding cakes. He also loves to spend time with his family.